Frequently Asked Questions
Where are you located?
Our office is at 44444 Hayes (don’t you love that address?) in Clinton Township, MI.
It is on the east side of Hayes just south of Hall Road – kind of in the shadow of Lowe’s parking lot with a creek between us.
Ours is the third building back on the driveway into the Altadonna Suites.
What are your hours?
Monday through Thursday: 9 AM to 8 PM
Friday: 9 AM to 6 PM
Saturday: 9 AM to 3 PM
Really, though… whatever day and time you and your therapist agree on is fine with us. They all have their own availability.
How long are our sessions?
Do you take insurance?
Yes, we take all the Blues and Priority Health as long as they are not Medicaid or Medicare.
We will honor whatever your contract states that they pay and you owe. Many of our clients choose to pay privately, not getting insurance involved. That keeps your records with us very private.
How do I set up an appointment?
Your first appointment will be a consultation phone call, which will be about 20 minutes. We will get to know each other and see if it is a good fit.
After that, you will schedule all your appointments directly with your therapist.
Why do you charge for a missed or late-canceled appointment?
Our highly trained therapists put a great deal of time, effort, sacrifice, and expense into preparing to help you.
The time you schedule is for you and only you. Our therapists deserve to be paid! Think of it: A doctor or dentist may see 5 to 12 people per hour, yet they charge. Even my dog’s groomer charges for no-shows, late arrivals, and late cancellations.
We simply expect the same consideration.
So, if you cancel with less than 48 hours’ notice or don’t show up, we will charge you directly for the session. Insurance does not pay for a session that does not happen.
How long will I need to attend therapy?
Therapy usually continues as long as you’re working toward your goals and the therapy relationship is serving you.
You will graduate when you feel that you are equipped to move forward.
Some prefer to go on a maintenance plan rather than graduate. This is entirely up to you.
With whom do you work?
We see individuals only, male and female, ages ten and older.
If you have relationship issues, we will work with you as an individual. It’s effective to do so as long as we’re not using your sessions to try to change the other person.
Where can I be for a telehealth session?
You can literally be anywhere in Michigan, as long as you have a strong enough signal (Internet or phone) for audio and video connection on our platform.
You will have to tell us where you are, so we can record that we did due diligence. Also, make sure there is enough light to see you!
You CANNOT be driving during a session; if you are driving, you must pull over and park before the session begins.
We have had numerous sessions from parking lots such as McDonald’s, Costco, drug stores, libraries… even a cemetery! Yes, a cemetery. That client was running late and pulled into the first parking lot she saw for her session, and it was a cemetery. We learned that day that cemeteries have very poor Wi-Fi reception. 🙂
What if I want Christian counseling?
We have therapists who offer Christian counseling; all you have to do is ask.
If you do not request it, we cannot bring it into your sessions. However, we know from experience that inviting God into your sessions can be very beneficial – powerful, in fact.
What if I don’t want Christianity in my counseling?
If you don’t invite it, it won’t happen.
Can you tell me about your training and credentials?
This varies by therapist, but all have a minimum of a master’s degree in counseling, psychology, or clinical therapy and are licensed by the State of Michigan.
To work at TADAS, however, you cannot stop there. In the same way, each therapist also has a variety of tools and techniques. Ask your therapist about their training and credentials – we’re all happy to tell you about them!
What do I need to know to work with you?
What you put into your therapy directly affects what you get out of it.
Be on time and be prepared.
Don’t have distractions around you.
Go ahead and eat in a telehealth session because you’re making a mess at your place, not ours.
Relax.
Do your assignments. Try the new tools we present to you.
Come prepared with paper and a writing instrument (colors are great… I like crayons). There might also be times in your session when you need both hands to be free.
If it’s a telehealth session, test your connection beforehand and ensure you have a strong enough signal (HINT: Phone lines often provide a stronger connection, but they eat up limited data plans).
What is the name “TADAS” about?
It is an acronym for what we focus on in treatment:
T – Trauma (and PTSD)
A – Anxiety
D – Depression
A – ADHD (diagnosis and medication-free treatment)
S – Stress (grief and loss, too)
Can my pet attend sessions with me?
Certified therapy and assistance dogs are welcome in our building on a leash. No pigs, llamas, or peacocks, please!
All pets are welcome in telehealth sessions. Your cat won’t make me sneeze virtually! We have had dogs and cats, of course… even hamsters and a rabbit in virtual sessions.